Luxury Car Rental FAQ

Question 1

What are the requirements to book?

Accepted Answer

Renters must have a valid drivers license and full coverage insurance (collision and comprehensive) that covers the cost of the vehicle. If a renter does not have qualifying coverage, insurance options are available for purchase through our company.

Question 2

Do you offer delivery services?

Accepted Answer

Yes. Delivery and pick-up within a 10-mile radius is $150 round trip. For deliveries beyond that radius, contact our office to arrange custom delivery.

Question 3

Can multiple guests drive the vehicle?

Accepted Answer

Multiple drivers are permitted to operate the vehicle provided they are listed on the rental agreement and maintain full coverage insurance.

Question 4

Is there a mileage limit on the vehicles?

Accepted Answer

Each vehicle includes an allotted number of free miles per day, which varies by model. For select vehicles, you can add an unlimited miles upgrade — check the booking page for that specific car to see if it's available.

Question 5

How old must I be to rent?

Accepted Answer

We provide rental services to clients 21 years of age and older. Drivers between the ages of 21 and 25 are subject to a Young Driver Fee of $50 per day.

Question 6

What's your fuel policy?

Accepted Answer

Return the vehicle with the same fuel level (or charge level for EVs) as when you picked it up. Gas vehicles returned with less fuel are charged for the fuel plus a $20 refueling fee. EVs are billed $0.45/kWh for any charge replenishment needed.

Question 7

What happens if the car is damaged during my rental?

Accepted Answer

Notify our office immediately. If another vehicle is involved, do not admit fault or confirm liability at the scene. Collect the other party's information and documents, take photos of the scene and damage, and file a police report. A security deposit hold will be applied toward the damage regardless of fault. Once any applicable insurance claim is settled, we'll notify you of any remaining balance from your security deposit to be returned.

Question 8

What's your cancellation policy?

Accepted Answer

Cancel more than 48 hours before your rental for a full refund with no fees. Cancellations within 48 hours forfeit 50% of the rental payment. A no-show (more than 2 hours late without notice) forfeits the full rental payment. Early returns are not eligible for refunds on unused days.

Question 9

Do you offer one-way rentals (e.g., drop off at the airport)?

Accepted Answer

Yes — let us know your preferred pickup and drop-off locations when booking and we'll arrange it.

Question 10

What if I don't have full coverage insurance?

Accepted Answer

We offer in-house coverage options. Liability coverage is $30/day for most vehicles (not available for the Lamborghini Urus or other exotic models). Physical damage coverage is based on vehicle value: $40/day for vehicles under $35K MSRP, $50/day for $35K-$50K MSRP, and $70/day for over $50K MSRP. California license holders may qualify for additional lower-cost full coverage options — contact us for details.

Question 11

What if I return the car late?

Accepted Answer

Late returns are billed at our standard daily/partial-day rate, which may be higher than your booked promotional rate. If you need more time, contact us before your scheduled return to request an extension.

Question 12

What documents do I need at pickup?

Accepted Answer

A valid physical driver's license, proof of full-coverage insurance (or you can purchase our coverage), and the credit card used for booking. Your reservation is subject to a verification check prior to pickup.

Question 13

Is smoking or vaping allowed in the vehicles?

Accepted Answer

No — smoking or vaping of any kind is strictly prohibited and results in a $450 smoking fee.

Question 14

Are pets allowed?

Accepted Answer

Pets are not permitted in our vehicles. If evidence of a pet is found, a pet cleaning fee of $150-$250 applies.

Question 15

Who's responsible for tolls and parking tickets?

Accepted Answer

The client is responsible for any tolls, citations, or violations incurred during the rental.

Question 16

Can I rent for a special event, photo shoot, or wedding?

Accepted Answer

Yes — many of our vehicles are popular for weddings, photo shoots, and special events. Contact us for availability and any event-specific requirements.

Question 17

Do you offer long-term, weekly, or monthly rentals?

Accepted Answer

Yes — contact our office to discuss long-term rental options and rates.

Question 18

Do you offer rent-to-own vehicles?

Accepted Answer

Yes — we offer rent-to-own programs on select vehicles. Contact us to learn more about eligibility and available models.

Question 19

Can I drive to Arizona, Nevada, or other states?

Accepted Answer

All our vehicles are approved for driving within California. If you're planning an out-of-state trip, please notify us before your departure so we can confirm it's allowed for your specific vehicle.

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